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Cisco Cisco Computer Telephony Integration Option 8.5 Reference Guide

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CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5      Application Level Interfaces
Client Control Service
DEFLECT_CALL_REQ
Use this message during a call forward operation, to take an alerting call from a known device and move 
it to another device. The DEFLECT_CALL_REQ message is defined in 
The CTI Server sends the DEFLECT_CALL_CONF message, defined in 
, to confirm receipt 
of the request. 
Table 5-105
DEFLECT_CALL_REQ Message Format 
Fixed Part
Field Name
Value
Data Type
Byte Size
MessageHeader
Standard message header. MessageType = 52.
MHDR
8
InvokeID
An ID for this request message, returned in the 
corresponding confirm message.
UINT
4
PeripheralID
The Unified ICM PeripheralID of the ACD 
where the call is located.
UINT
4
ConnectionCallID
The Call ID value assigned to the alerting call by 
the peripheral or Unified ICM.
UINT
4
ConnectionDevice 
IDType
The type of device ID in the ConnectionDeviceID 
floating field (
USHORT
2
CalledDevice Type
The type of device ID in the Called DeviceID 
floating field (
USHORT
2
Floating Part
Field Name
Value
Data Type
Max. 
Size
ConnectionDeviceID 
The device ID of the device associated with the 
alerting connection.
STRING
64
CalledDeviceID 
The destination device address identifying 
where the call is to be deflected.
STRING
64
AgentInstrument 
(optional)
The agent’s ACD instrument number.
STRING
64
Maximum message size (including header):
222
Table 5-106
DEFLECT_CALL_CONF Message Format 
Field Name
Value
Data Type
Byte Size
MessageHeader
Standard message header. MessageType = 53.
MHDR
8
InvokeID
Set to the value of the InvokeID from the 
corresponding request message.
UINT
4
Maximum message size (including header):
12