Cisco Cisco Computer Telephony Integration Option 8.5 Reference Guide
5-129
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5 Application Level Interfaces
Client Control Service
HOLD_CALL_REQ
Use this message to place an existing call connection into the held state. The HOLD_CALL_REQ
message is defined in
message is defined in
:
, to confirm receipt of
the request.
Table 5-107
HOLD_CALL_REQ Message Format
Fixed Part
Field Name
Value
Data Type
Byte Size
MessageHeader
Standard message header. MessageType = 54.
MHDR
8
InvokeID
An ID for this request message, returned in the
corresponding confirm message.
corresponding confirm message.
UINT
4
PeripheralID
The Unified ICM PeripheralID of the ACD
where the call is located.
where the call is located.
UINT
4
ConnectionCallID
The Call ID value assigned to the call by the
peripheral or Unified ICM.
peripheral or Unified ICM.
UINT
4
ConnectionDevice
IDType
IDType
The type of device ID in the ConnectionDeviceID
floating field (
floating field (
USHORT
2
Reservation
TRUE to reserve the facility for reuse by the
held call. Not appropriate for most non-ISDN
telephones.
held call. Not appropriate for most non-ISDN
telephones.
BOOL
2
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
ConnectionDevice ID
The device ID of the device associated with the
connection.
connection.
STRING
64
AgentInstrument
(optional)
(optional)
The agent’s ACD instrument number.
STRING
64
Maximum message size (including header):
156
Table 5-108
HOLD_CALL_CONF Message Format
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header. MessageType = 55.
MHDR
8
InvokeID
Set to the value of the InvokeID from the corresponding
request message.
request message.
UINT
4
Maximum message size (including header):
12