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Cisco Cisco Computer Telephony Integration Option 8.5 Reference Guide

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CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 6      Constants and Status Codes
CallType Values
CallType Values
 shows the CallType values.
DEVID_CTI_PORT
The provided device ID 
identifiers a CTI PORT (Unified 
CCX ONLY)
73
DEVID_ROUTE_POINT
The provided device ID 
identifies a ROUTE POINT
74
DEVID_EXTERNAL
The provided device ID is an 
ANI number or some other 
external identifier.
75
DEVID_AGENT_DEVICE
The provided device ID is the 
ID of an AGENT Device 
(phone)
76
DEVID_QUEUE
The provided device ID is the 
ID of a QUEUE
77
DEVID_NON_ACD_DEVICE_ 
IDENTIFIER
The provided device ID 
identifies a peripheral telset 
(extension) that is classified as 
being a non-ACD extension.
78
DEVID_SHARED_DEVICE_ 
IDENTIFIER
The provided device ID 
identifies a peripheral telset 
(extension) that is classified as 
being a shared line (0 or more 
telsets share this extension). 
79
Table 6-11
DeviceIDType Values (continued)
Table 6-12
CallType Values  
CallType
Description
Value
CALLTYPE_ACD_IN
Inbound ACD call.
1
CALLTYPE _PREROUTE_ 
ACD_IN
Translation routed inbound ACD call.
2
CALLTYPE _PREROUTE_ 
DIRECT_AGENT
Translation routed call to a specific agent.
3
CALLTYPE _TRANSFER_IN
Transferred inbound call.
4
CALLTYPE _OVERFLOW_IN
Overflowed inbound call.
5
CALLTYPE _OTHER_IN
Inbound call.
6
CALLTYPE _AUTO_OUT
Automatic out call.
7
CALLTYPE _AGENT_OUT
Agent out call.
8
CALLTYPE _OUT
Outbound call.
9
CALLTYPE _AGENT_INSIDE
Agent inside call.
10
CALLTYPE _OFFERED
Blind transferred call.
11