Cisco Cisco Computer Telephony Integration Option 8.5 Reference Guide
5-18
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5 Application Level Interfaces
Client Events Service
CALL_CLEARED_EVENT
The CTI Server sends a CALL_CLEARED_EVENT message to the CTI client when a call is terminated,
usually when the last device disconnects from a call. The CALL_CLEARED_EVENT message is
defined in
usually when the last device disconnects from a call. The CALL_CLEARED_EVENT message is
defined in
.
Table 5-9
CALL_CLEARED_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header.
MessageType = 13.
MessageType = 13.
MHDR
8
MonitorID
The Monitor ID of the device or call
monitor that caused this message to
be sent to the client, or zero if there
is no monitor associated with the
event (All Events Service).
monitor that caused this message to
be sent to the client, or zero if there
is no monitor associated with the
event (All Events Service).
UINT
4
PeripheralID
The Unified ICM PeripheralID of
the ACD where the call activity
occurred.
the ACD where the call activity
occurred.
UINT
4
PeripheralType
The type of the peripheral
(
(
USHORT
2
ConnectionDevice
IDType
IDType
The type of device ID in the
ConnectionDeviceID floating field
(
ConnectionDeviceID floating field
(
).
USHORT
2
ConnectionCallID
The Call ID value assigned to this
call by the peripheral or Unified
ICM.
call by the peripheral or Unified
ICM.
UINT
4
LocalConnection
State
State
The state of the local end of the
connection (
connection (
USHORT
2
EventCause
A reason for the occurrence of the
event (
event (
USHORT
2
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
ConnectionDevice
ID
ID
The device ID of the device
associated with the cleared
connection.
associated with the cleared
connection.
STRING
64
Maximum message size (including header):
94