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Cisco Cisco Computer Telephony Integration Option 8.5 Reference Guide

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CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5      Application Level Interfaces
Client Events Service
CALL_FAILED_EVENT
The CTI Server may send a CALL_FAILED_EVENT message to the CTI client when a call cannot be 
completed. The CALL_FAILED_EVENT message is defined in 
Table 5-12
CALL_FAILED_EVENT Message Format 
Fixed Part
Field Name
Value
Data Type
Byte 
Size
MessageHeader
Standard message header. 
MessageType = 16.
MHDR
8
PeripheralID
The Unified ICM PeripheralID of 
the ACD where the call activity 
occurred.
UINT
4
PeripheralType
The type of the peripheral 
(
USHORT
2
ConnectionDevice 
IDType
The type of device ID in the 
ConnectionDeviceID floating field 
(
).
USHORT
2
ConnectionCallID
The Call ID value assigned to this 
call by the peripheral or Unified 
ICM.
UINT
4
FailingDeviceType
The type of device ID in the 
FailingDeviceID floating field 
(
).
USHORT
2
CalledDeviceType
The type of device ID in the 
CalledDeviceID floating field 
(
).
USHORT
2
LocalConnection 
State
The state of the local end of the 
connection (
USHORT
2
EventCause
A reason for the occurrence of the 
event (
USHORT
2
Floating Part
Field Name
Value
Data Type
Max. 
Size
ConnectionDevice 
ID 
The device ID of the device 
associated with the connection.
STRING
64
FailingDeviceID 
(optional)
The device ID of the failing device.
STRING
64
CalledDeviceID 
(optional)
The device ID of the called device.
STRING
64
Maximum message size (including header):
230