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Cisco Cisco Computer Telephony Integration Option 8.5 Reference Guide

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CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5      Application Level Interfaces
Client Events Service
CALL_CONFERENCED_EVENT
The CTI Server may send a CALL_CONFERENCED_EVENT message to the CTI client when calls are 
joined into a conference call. The CALL_CONFERENCED_EVENT message is defined in 
. 
Table 5-13
CALL_CONFERENCED_EVENT Message Format 
Fixed Part
Field Name
Value
Data Type
Byte 
Size
MessageHeader
Standard message header. 
MessageType = 17.
MHDR
8
MonitorID
The Monitor ID of the device 
or call monitor that caused this 
message to be sent to the 
client, or zero if there is no 
monitor associated with the 
event (All Events Service).
UINT
4
PeripheralID
The Unified ICM PeripheralID 
of the ACD where the call 
activity occurred.
UINT
4
PeripheralType
The type of the peripheral 
(
USHORT
2
PrimaryDeviceIDType
The type of device ID in the 
PrimaryDeviceID floating 
field (
).
USHORT
2
PrimaryCallID
The Call ID value assigned to 
the primary call by the 
peripheral or Unified ICM.
UINT
4
LineHandle
The teleset line being used.
USHORT
2
LineType
The type of the teleset line 
(
).
USHORT
2
SkillGroupNumber
The number of the agent 
SkillGroup the call is 
attributed to, as known to the 
peripheral. May contain the 
special value NULL_SKILL_ 
GROUP (
applicable or not available. 
Some ACDs ignore this field 
and/or use the ACD default; 
see the list immediately 
following 
UINT
4