Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide
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CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5 Application Level Interfaces
All Events Service
because there is no specific teleset association, this CTI client may receive call events that occur before
any agent has been chosen by the peripheral for the call. The following messages describe these
additional events.
any agent has been chosen by the peripheral for the call. The following messages describe these
additional events.
lists the All Events service messages.
CALL_DELIVERED_EVENT
In addition to the Client Events service CALL_DELIVERED_EVENT message, a CTI client with the
All Events service may also receive a CALL_DELIVERED_EVENT message when an inbound ACD
trunk is seized. The same message format (
All Events service may also receive a CALL_DELIVERED_EVENT message when an inbound ACD
trunk is seized. The same message format (
) is used in both cases; the LocalConnectionState
field distinguishes between the two cases. In this case, the LocalConnectionState is set to
LCS_INITIATE (see
LCS_INITIATE (see
CALL_TRANSLATION_ROUTE_EVENT
The CTI Server sends a CALL_TRANSLATION_ROUTE_EVENT message to the CTI client when a
call is routed to a peripheral monitored by the PG via a translation route. The message contains the call
context data that will be assigned to the call after it arrives at the peripheral. The
CALL_TRANSLATION_ROUTE_EVENT message is defined in
call is routed to a peripheral monitored by the PG via a translation route. The message contains the call
context data that will be assigned to the call after it arrives at the peripheral. The
CALL_TRANSLATION_ROUTE_EVENT message is defined in
.
Table 5-26
All Events Service Messages
Message
When Sent to CTI Client
CALL_DELIVERED_EVENT
When an inbound ACD trunk is seized.
CALL_TRANSLATION_
ROUTE_ EVENT
ROUTE_ EVENT
When a call is routed to a peripheral
monitored by the PG via a translation route.
monitored by the PG via a translation route.
Table 5-27
CALL_TRANSLATION_ROUTE_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header.
MessageType = 22.
MessageType = 22.
MHDR
8
NumNamedVariables
The number of Named Variable
floating fields present in the
floating part of the message.
floating fields present in the
floating part of the message.
USHORT
2
NumNamedArrays
The number of NamedArray
floating fields present in the
floating part of the message.
floating fields present in the
floating part of the message.
USHORT
2
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
ANI (optional)
The calling line ID of the caller.
STRING
40
UserToUserInfo
(optional)
(optional)
The ISDN user-to-user
information element.
information element.
UNSPEC
131
DNIS
The DNIS of the expected call.
STRING
32