Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide
5-53
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5 Application Level Interfaces
Peripheral Monitor Service
When the requested device or call monitor has been created, the CTI Server responds to the CTI client
with the MONITOR_START_CONF message.
with the MONITOR_START_CONF message.
MessageHeader
Standard message header. MessageType = 93.
MHDR
8
InvokeID
An ID for this request message that will be
returned in the corresponding confirm message.
returned in the corresponding confirm message.
UINT
4
PeripheralID
The Unified ICM PeripheralID of the ACD where
the call or device to be monitored is located.
the call or device to be monitored is located.
UINT
4
Connection CallID
The Call ID value of the call to be monitored. Set
this field to zero when creating a monitor for a
device.
this field to zero when creating a monitor for a
device.
UINT
4
CallMsgMask
A bitwise combination of the Unsolicited Call
Event Message Masks listed in that the CTI client
wishes to receive from this monitor.
Event Message Masks listed in that the CTI client
wishes to receive from this monitor.
UINT
4
AgentStateMask
A bitwise combination of Agent State Masks
listed in
listed in
that the CTI client wishes to
receive from this monitor.
UINT
4
Connection DeviceIDType Indicates the type of the device identifier supplied
in the ConnectionDeviceID floating field
(
(
) when creating a monitor for a call.
Set this field to CONNECTION_ID_NONE when
creating a monitor for a device.
creating a monitor for a device.
USHORT
2
MonitoredDeviceType
Indicates the type of the device identifier supplied
in the MonitoredDeviceID floating field
(
in the MonitoredDeviceID floating field
(
) when creating a monitor for a device.
Set this field to DEVID_NONE when creating a
monitor for a call.
monitor for a call.
USHORT
2
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
ConnectionDeviceID
(required for call monitor)
(required for call monitor)
The device identifier of the device associated with
the connection.
the connection.
STRING
64
MonitoredDevice ID
(required for device
monitor)
(required for device
monitor)
The device identifier of the device to be
monitored.
monitored.
STRING
64
Maximum message size (including header):
164
Table 5-29
MONITOR_START_REQ Message Format (continued)
Table 5-30
MONITOR_START_CONF Message Format
Field Name
Value
Data Type
Byte Size
MessageHeader
Standard message header. MessageType = 94.
MHDR
8
InvokeID
Set to the same value as the InvokeID from the
corresponding request message.
corresponding request message.
UINT
4
MonitorID
The Monitor ID of the new device or call monitor. UINT
4
Maximum message size (including header):
16