Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide
6-37
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 6 Constants and Status Codes
ClassOfDevice Values
ClassOfDevice Values
shows the ClassOfDevice values.
CallPlacementType Values
shows the CallPlacementType values.
DEVT_OPERATOR_
GROUP
GROUP
Two or more operator devices used
interchangeably or addressed identically.
interchangeably or addressed identically.
21
DEVT_CTI_PORT_
SCCP
SCCP
A CTI port on a Unified CM device.
22
DEVT_CTI_PORT_SIP A CTI port on a SIP device.
23
DEVT_OTHER
A device that does not fall into any of the
preceding categories.
preceding categories.
255
Table 6-19
TypeOfDevice Values (continued)
TypeOfDevice
Description
Value
Table 6-20
ClassOfDevice Values
ClassOfDevice
Description
Value
DEVC_OTHER
A class of device not covered by the following
image, data, or voice classes.
image, data, or voice classes.
10x
DEVC_IMAGE
A device that is used to make digital data calls
involving imaging or high speed circuit switched
data in general.
involving imaging or high speed circuit switched
data in general.
20x
DEVC_DATA
A device that is used to make digital data calls
(both circuit switched and packet switched).
(both circuit switched and packet switched).
40x
DEVC_VOICE
A device that is used to make audio calls.
80x
Table 6-21
CallPlacementType Values
CallPlacementType
Description
Value
CPT_UNSPECIFIED
Use default call placement.
0
CPT_LINE_CALL
An inside line call.
1
CPT_OUTBOUND
An outbound call.
2
CPT_OUTBOUND_NO_
ACCESS_CODE
ACCESS_CODE
An outbound call that will not require
an access code.
an access code.
3
CPT_DIRECT_POSITION
A call placed directly to a specific
position.
position.
4
CPT_DIRECT_AGENT
A call placed directly to a specific
agent.
agent.
5
CPT_SUPERVISOR_ASSIST
A call placed to a supervisor for call
handling assistance.
handling assistance.
6