Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide
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CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 6 Constants and Status Codes
ConsultType Values
ConsultType Values
shows the ConsultType values.
FacilityType Values
shows the FacilityType values.
AnsweringMachine Values
shows the AnsweringMachine values.
Table 6-24
ConsultType Values
ConsultType
Description
Value
CT_UNSPECIFIED
Default (consult call).
0
CT_TRANSFER
Consult call prior to transfer.
1
CT_CONFERENCE
Consult call prior to conference.
2
Table 6-25
FacilityType Values
FacilityType
Description
Value
FT_UNSPECIFIED
Use default facility type.
0
FT_TRUNK_GROUP
Facility is a trunk group.
1
FT_SKILL_GROUP
Facility is a skill group or split.
2
Table 6-26
AnsweringMachine Values
AnsweringMachine
Description
Value
AM_UNSPECIFIED
Use default behavior.
0
AM_CONNECT
Connect call to agent when call is
answered by an answering machine.
answered by an answering machine.
1
AM_DISCONNECT
Disconnect call when call is answered by
an answering machine.
an answering machine.
2
AM_NONE
Do not use answering machine
detection.
detection.
3
AM_NONE_NO_
MODEM
MODEM
Do not use answering machine
detection, but disconnect call if
answered by a modem.
detection, but disconnect call if
answered by a modem.
4
AM_CONNECT_NO_
MODEM
MODEM
Connect call when call is answered by an
answering machine, disconnect call if
answered by a modem.
answering machine, disconnect call if
answered by a modem.
5