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Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide

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CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 6      Constants and Status Codes
AnswerDetectMode Values
AnswerDetectMode Values
 shows the AnswerDetectMode values.  
AgentWorkMode Values
 shows the AgentWorkMode values. 
Table 6-27
AnswerDetectMode Values 
AnswerDetectMode
Description
Value
ADM_UNSPECIFIED
Use default behavior.
0
ADM_VOICE_ 
THRESHOLD
Report call answered by an answering 
machine when initial voice duration 
exceeds time threshold.
1
ADM_VOICE_END
Report call answered by an answering 
machine when initial voice segment ends.
2
ADM_VOICE_END_ 
DELAY
Report call answered by an answering 
machine after a fixed delay following the 
end of the initial voice segment.
3
ADM_VOICE_AND_ 
BEEP
Report call answered by an answering 
machine after a beep tone following the 
end of the initial voice segment (excluding 
beep tone without any preceding voice).
4
ADM_BEEP
Report call answered by an answering 
machine after a beep tone following the 
end of the initial voice segment (including 
beep tone without any preceding voice).
5
Table 6-28
AgentWorkMode Values 
AgentWorkMode
Description
Value
AWM_UNSPECIFIED
Use default behavior.
0
AWM_AUTO_IN
Agent automatically becomes 
available after handling a call.
1
AWM_MANUAL_IN
Agent must explicitly indicate 
availability after handling a call.
2
RA_CALL_BY_CALL
Remote agent Call by Call mode.
3
RA_NAILED_ 
CONNECTION
Remote agent NailedUp mode.
4