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Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide

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CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5      Application Level Interfaces
Client Events Service
CALL_RETRIEVED_EVENT
The CTI Server may send a CALL_RETRIEVED_EVENT message to the CTI client when a call 
previously placed on hold at the agent’s teleset is resumed. This is defined in 
Table 5-8
CALL_RETRIEVED_EVENT Message Format 
Fixed Part
Field Name
Value
Data Type
Byte 
Size
MessageHeader
Standard message header. 
MessageType = 12.
MHDR
8
MonitorID
The Monitor ID of the device or 
call monitor that caused this 
message to be sent to the client, or 
zero if there is no monitor 
associated with the event (All 
Events Service).
UINT
4
PeripheralID
The Unified ICM PeripheralID of 
the ACD where the call activity 
occurred.
UINT
4
PeripheralType
The type of the peripheral 
(
).
USHORT
2
ConnectionDevice 
IDType
The type of device ID in the 
ConnectioDeviceID floating field 
(
USHORT
2
ConnectionCallID
The Call ID value assigned to this 
call by the peripheral or Unified 
ICM.
UINT
4
RetrievingDevice 
Type
The type of device ID in the 
RetrievingDeviceID floating field 
(
USHORT
2
LocalConnection 
State
The state of the local end of the 
connection (
).
USHORT
2
EventCause
A reason for the occurrence of the 
event (
).
USHORT
2
Floating Part
Field Name
Value
Data Type
Max. 
Size
ConnectionDevice 
ID 
The device ID of the device 
associated with the connection.
STRING
64
RetrievingDevice 
ID (optional)
The device ID of the device that 
deactivated hold.
STRING
64
Maximum message size (including header):
162