Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide
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CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 6 Constants and Status Codes
AnswerDetectMode Values
AnswerDetectMode Values
shows the AnswerDetectMode values.
AgentWorkMode Values
shows the AgentWorkMode values.
Table 6-27
AnswerDetectMode Values
AnswerDetectMode
Description
Value
ADM_UNSPECIFIED
Use default behavior.
0
ADM_VOICE_
THRESHOLD
THRESHOLD
Report call answered by an answering
machine when initial voice duration
exceeds time threshold.
machine when initial voice duration
exceeds time threshold.
1
ADM_VOICE_END
Report call answered by an answering
machine when initial voice segment ends.
machine when initial voice segment ends.
2
ADM_VOICE_END_
DELAY
DELAY
Report call answered by an answering
machine after a fixed delay following the
end of the initial voice segment.
machine after a fixed delay following the
end of the initial voice segment.
3
ADM_VOICE_AND_
BEEP
BEEP
Report call answered by an answering
machine after a beep tone following the
end of the initial voice segment (excluding
beep tone without any preceding voice).
machine after a beep tone following the
end of the initial voice segment (excluding
beep tone without any preceding voice).
4
ADM_BEEP
Report call answered by an answering
machine after a beep tone following the
end of the initial voice segment (including
beep tone without any preceding voice).
machine after a beep tone following the
end of the initial voice segment (including
beep tone without any preceding voice).
5
Table 6-28
AgentWorkMode Values
AgentWorkMode
Description
Value
AWM_UNSPECIFIED
Use default behavior.
0
AWM_AUTO_IN
Agent automatically becomes
available after handling a call.
available after handling a call.
1
AWM_MANUAL_IN
Agent must explicitly indicate
availability after handling a call.
availability after handling a call.
2
RA_CALL_BY_CALL
Remote agent Call by Call mode.
3
RA_NAILED_
CONNECTION
CONNECTION
Remote agent NailedUp mode.
4