Cisco Cisco E-Mail Manager Unity Integration Option

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Use the default name or change the name.

Note: This name is used in composite names which are limited to a 32 character length, i.e.,
an agent enterprise name. Therefore, keep the name short.

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Unified CCE uses post routing, do not un-select the Enable Post Routing checkbox.

Select the Advanced tab and click the Agent Reporting checkbox.

Select the Routing Client tab and specify the routing client for post routing.

Note: This tab appears only if the Enable Post Routing checkbox is selected.

Save the configuration. After you save the configuration, the system assigns a Logical Controller
ID and a Physical Controller ID. Make a note of these values because you will need to provide
them when you install the IPCC PG.

Close the window.

How to Install the IPCC PG

To install the IPCC PG, follow these steps:

Run the PG Setup tool (accessed from the Unified CCE Tools folder) on the machine that will
be the Agent PG. Add the customer if you have not already done so.

Click Add in the Instance Components section and select Peripheral Gateway from the ICM
Component Selection window. The Peripheral Gateway Properties window displays.

Do the following:

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Choose Production Mode.

Note: The Auto Start at System Startup option ensures that the Peripheral Gateway can
restart itself automatically if necessary. Set the Auto Start feature after installation is complete.
The server may need to be rebooted a number of times during installation, and problems
could occur if the node starts before hotfixes and/or databases are applied.

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Specify whether the PG is part of a duplexed pair.

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In the ID field, choose the PG's device identifier as enabled in the CallRouter's DMP
configuration dialog. Each logical PG must have a unique device assignment at the CallRouter.
(If a PG is duplexed, both physical machines use the same device assignment.) To add another
logical PG, you must enable another PG device for the CallRouter.

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If the PG is duplexed, specify whether you are installing Side A or Side B. If the PG is
simplexed, select Side A.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)