Cisco Cisco E-Mail Manager Unity Integration Option
•
Use the Client Type Selection section of the window to select the IPCC/SoftACD/EA PG
and click the Add button.
and click the Add button.
•
Select the drive and language as appropriate and click the Next button.
Step 4
The Peripheral Gateway Component Properties window displays.
Enter the Logical Controller ID generated when you configured the Agent PG with the PG
Explorer. Click the Add button.
Explorer. Click the Add button.
Step 5
The IPCC/SoftACD/EA Configuration box displays.
Step 6
Do the following:
•
To put the PIM into service, check the Enabled option. This allows the PIM to communicate
with the peripheral when the Peripheral Gateway is running.
with the peripheral when the Peripheral Gateway is running.
•
Enter the peripheral name in the Peripheral Name field. In most cases, you must use the
enterprise name from the associated Peripheral record.
enterprise name from the associated Peripheral record.
Note: When creating peripheral names, use short descriptive names and keep the length to
a minimum.
a minimum.
•
Enter the Peripheral ID from the Peripheral record.
•
Specify the maximum length for an agent extension in the Agent Extension Length field.
•
Click the IPCC button in the Telephony Server Protocol section.
•
Enter the Unified CM host/IP that this peripheral will connect to in the Service field in the
IPCC Parameters section.
IPCC Parameters section.
•
Specify a the User ID and User password created on the Unified CM you are connecting to.
Step 7
Click OK.
Installing CTI Server
You need to install a CTI Server for each Agent PG (the steps are basically the same as those
for a Media Routing PG). Each PG uses CTI Server to provide the interface between the
integrated application and the system software.
for a Media Routing PG). Each PG uses CTI Server to provide the interface between the
integrated application and the system software.
Note:
• It is important that when you install a CTI Server, you pick the Custom Gateway (CG) that
corresponds to the Agent PG that you just installed. For example, if you just installed a
MR-PG as PG1 and an IPCC Agent PG as PG2; you must install the CTI Server for PG2 as
CG2, not CG1.
MR-PG as PG1 and an IPCC Agent PG as PG2; you must install the CTI Server for PG2 as
CG2, not CG1.
• You do not need to install a CTI server on the Agent PG if one is already installed.
Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)
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Chapter 9: Configuring Cisco Unified Intelligent Contact Management Software for Integrated Applications
Configuring Cisco Unified Intelligent Contact Management Software for Integration