Cisco Cisco E-Mail Manager Unity Integration Option

How to Install CTI Server

To install CTI Server, follow these steps:

Run the PG Setup tool (accessed from the Unified CCE Tools folder) on the same machine as
the Agent PG. Add the customer if you have not already done so.

Click Add in the Instance Components section and select CTI Server from the ICM Component
Selection window. The CTI Server Properties window displays.

Figure 61: cti_server_prop_dialogbox

Do the following:

•

Choose Production Mode.

Note: The Auto Start at System Startup option ensures that the Peripheral Gateway can
restart itself automatically if necessary. Set the Auto Start feature after installation is complete.
The server may need to be rebooted a number of times during installation, and problems
could occur if the node starts before hotfixes and/or databases are applied.

•

Specify whether the CTI Server is part of a duplexed pair.

•

In the ID field, specify the number of the CTI Server node (CG1 through CG80).

•

In the ICM System ID field, enter the DMP device number of the Agent PG that you want
associated with the CTI Server.

Note: The DMP device number is the checkbox you checked for the PG (that is, if you
checked box 1, the device number is 1, box 2, the device number is 2, etc.).

•

If the CTI Server is duplexed, specify whether you are installing Side A or Side B. If the CTI
Server is simplexed, select Side A.

•

Select the drive and language as appropriate and click the Next button.

The CTI Server Component Properties window displays.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)