Cisco Cisco IP Contact Center Release 4.6.1

Call Processing (ICP) subsystems, as shown in the figure "

," you can define each as a separate routing client through the single logical

interface controller.

Figure 22: Two Clients / One Logical Interface Controller

On the other hand, if you have two ACDs performing private network routing through two
different Peripheral Gateways, as shown in the figure "

," you must define each as a routing client because each Peripheral Gateway

is a separate logical interface controller.

Figure 23: Two Clients / Two Logical Interface Controllers

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)