Cisco Cisco IP Contact Center Release 4.6.1

Configuring Routing Clients

This chapter describes how to set up routing clients and their directly related elements.

It includes:

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An introduction to the Routing Client subsystem

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Instructions on how to view, delete, modify, and define:

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Network Interface Controllers (NICs)

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Routing clients

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Dialed numbers

This chapter contains the following topics:

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•

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The Routing Client Subsystem

A routing client is an entity that sends route requests to the system software.

A routing client can be:

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A public network interexchange carrier (IXC), such as AT&T, BT, MCI, Nortel, or Sprint

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A private network peripheral, such as an Aspect or Lucent ACD

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)