Cisco Cisco Unified Intelligent Contact Management Software

A description for the trunk group.

Trunk Tab Descriptions

Allows you to view (and define or edit, if you have maintenance access) the properties of the
selected trunk.

The number of this trunk within the trunk group.

(selection list) The trunk's trunk type: DID/DNIS, Foreign Exchange,
Interflow, Local Central Office, PRI, Tie Line, or WATS. The "

" table lists the types of trunks that the system software supports.

The name of the carrier that provides the circuit for this trunk. The provider
is either a local phone company or an interexchange carrier.

Connects the peripheral directly to the local telephone company's central
office (CO).

Connects the peripheral directly to the central office of a non-local central
office.

Dedicated to Wide Area Telecommunication Service (WATS). This is a
special service that allows a peripheral to place or receive calls from specific
regions at a discounted price.

Supports Direct Inside Dial (DID) or Dialed Number Identification Service
(DNIS). A code to identify the number dialed by the caller accompanies
each call. The peripheral can then dispatch the call to a specific target.

Supports ISDN Primary Rate Interface (PRI). This mode typically provides
23 channels for voice or data and one channel for signaling information
(23B + 1D).

Connects one peripheral directly with another across a wide area.

Dedicated line that allows one peripheral to off-load calls to another
peripheral.

How to Edit a Network Trunk Group, Its Trunk Groups, and Its Trunks

Follow the steps to edit a network trunk group, its trunk groups, and its trunks:

From the Configuration Manager menu, select Tools Explorer Tools Network Trunk Group
Explorer. The Network Trunk Group Explorer window appears.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)