Cisco Cisco Unified Contact Center Enterprise 8.5(2) Leaflet
10-7
Cisco Unified Contact Center Enterprise 7.5 SRND
Chapter 10 Sizing Unified CCE Components and Servers
Sizing Considerations for Unified CCE
MCS-40-005-Class
450
297
With MCS-40-005-Class servers:
•
Maximum number of simultaneous queued calls
equals half the number of agents.
equals half the number of agents.
•
Outbound:
(Maximum Progger agent capacity) – 4
(Number
of dialer ports)
Note
This is an indicator of platform capacity. This
is not an indicator of outbound resources in
terms of how many agents can be kept busy by
the number of dialer ports in the deployment.
A quick but inexact estimate is that 2 ports are
required for each outbound agent, but your
outbound resources can vary depending on hit
rate, abandon limit, and talk time for the
campaigns in the deployment. Use the sizing
tool to determine outbound resources required
for you campaigns.
is not an indicator of outbound resources in
terms of how many agents can be kept busy by
the number of dialer ports in the deployment.
A quick but inexact estimate is that 2 ports are
required for each outbound agent, but your
outbound resources can vary depending on hit
rate, abandon limit, and talk time for the
campaigns in the deployment. Use the sizing
tool to determine outbound resources required
for you campaigns.
•
To determine the maximum Progger agent
capacity, refer to the Progger inbound Agent
entry in this table. The capacity depends on your
ICM software release.
capacity, refer to the Progger inbound Agent
entry in this table. The capacity depends on your
ICM software release.
Rogger:
Router and Logger
MCS-30-004-Class
MCS-40-005-Class
500
4,000
Logger
MCS-40-006-Class
6,000
MCS-30-00x-Class servers are not supported.
Router
MCS-40-005-Class
8,000
MCS-30-00x-Class servers are not supported.
Logger
GEN-50-005-Class
8,000
MCS-30-00x-Class servers are not supported.
Administrative
Workstation (AW)
and Historical Data
Server (HDS)
Workstation (AW)
and Historical Data
Server (HDS)
See the section on
WebView Reporting
Server
Server
See the section on
Table 10-2
Sizing Information for Unified CCE Components and Servers (continued)
Component
Server Class
1
Maximum Agents
Notes