Cisco Cisco Unified Contact Center Enterprise 8.5(2) Leaflet

10-8

Cisco Unified Contact Center Enterprise 7.5 SRND

Chapter 10 Sizing Unified CCE Components and Servers

Sizing Considerations for Unified CCE

Agent PG
(Inbound only)

MCS-30-004-Class

MCS-40-005-Class

CTI OS:

450

2,000

4,000

CAD:

297

1000

For more information on the various Agent PG
deployment options, see

Peripheral Gateway and

Server Options, page 10-16

VRU Ports:

VRU ports should not exceed half of the maximum
supported agents listed in the Maximum Agents
column. Additional VRU PGs can be deployed to
accommodate a greater number of VRU ports.

Mobile Agents:

Use the following calculations to determine mobile
agent capacity:

•

Each mobile agent for a nailed connection
(nailed-up configuration):

–

Equals 1.73 local agents for Release 7.5(x)

•

Each mobile agent for a call-by-call basis:

–

Equals 2.4 local agents for Release 7.5(x)

Support for 4,000 agents is limited to multiple
Unified CM PIMs and multiple CTI OSs:

•

2 to 10 Unified CM PIMs

•

2 to 10 CTI OSs (Number of CTI OSs has to be
equal to number of Unified CM PIMs)

•

No VRU PIMs

Voice Response Unit
(VRU) PG

MCS-30-004-Class

MCS-40-005-Class

1,200 ports

9,600 ports

Use the number of ports instead of agent count.

Average of 5 Run VRU Script Nodes per call.

Maximum of 4 PIMs; maximum of 10 cps.

Maximum of 10 PIMs; maximum of 40 cps.

Table 10-2

Sizing Information for Unified CCE Components and Servers (continued)

Component

Server Class

Maximum Agents

Notes