Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
Appendix B Troubleshooting Tips
Error message after changing the Jaguar Admin Password
B-8
Cisco ICM Software WebView Installation Guide
OL-0730-04
Error message after changing the Jaguar Admin Password
Problem
If you change the Jaguar admin password without also changing the Jaguar server
properties file, you will get an error message when attempting to open the
WebView templates window.
properties file, you will get an error message when attempting to open the
WebView templates window.
Explanation
When changing the Jaguar admin password, WebView requires that you change it
in both the Jaguar Manager Login dialog box and in the Jaguar Server
Properties file.
in both the Jaguar Manager Login dialog box and in the Jaguar Server
Properties file.
Solution
Saving time when creating large or many historical reports
Problem
Large historical reports can take extra time to create depending on the amount of
data. Large numbers of historical reports can also slow down the simultaneous
creation of real-time reports.
data. Large numbers of historical reports can also slow down the simultaneous
creation of real-time reports.
Solution 1
With the job scheduler, schedule historical reports, especially large ones, to be
created during the evening hours or when the system is in less use.
created during the evening hours or when the system is in less use.
Solution 2
For situations where the size or number of historical reports being created is
slowing down the creation of real-time reports, set aside one WebView server for
real-time reporting only and another for historical reporting only.
slowing down the creation of real-time reports, set aside one WebView server for
real-time reporting only and another for historical reporting only.
The simplest way to separate the servers is to ask the users to use one URL for
real-time reports and other for historical reports. So that users can see only those
templates that should be run on a server, you can also delete the real-time
templates on one WebView server (using the Custom Screen Builder), and delete
the historical templates on the other server.
real-time reports and other for historical reports. So that users can see only those
templates that should be run on a server, you can also delete the real-time
templates on one WebView server (using the Custom Screen Builder), and delete
the historical templates on the other server.