Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
Appendix B Troubleshooting Tips
World Wide Publishing Service: Stopping it and restarting WebView
B-6
Cisco ICM Software WebView Installation Guide
OL-0730-04
World Wide Publishing Service:
Stopping it and restarting WebView
Stopping it and restarting WebView
Problem:
Stopping the world wide web publishing service stops WebView but WebView is
not back when the service is restarted
not back when the service is restarted
Explanation:
Stopping the Web Publishing service, but not the IIS Admin service, crashes New
Atlanta with errors. The errors can be seen in the DBMON process (launched
from the ServletISAPI root before stopping the service). When you restart the web
publishing service, the New Atlanta does not start.
Atlanta with errors. The errors can be seen in the DBMON process (launched
from the ServletISAPI root before stopping the service). When you restart the web
publishing service, the New Atlanta does not start.
The effect of this problem is that if WebView is running and Web publishing is
stopped, WebView goes down. Restarting the service does not bring WebView
back up.
stopped, WebView goes down. Restarting the service does not bring WebView
back up.
Workaround:
This error is due to a limitation in IIS. The workaround is to restart the IIS Admin
Service.
Service.
To restart the IIS Admin Service
Step 1
From the Start button, select Settings > Control Panel > Administrative Tools
> Services
> Services
Step 2
In the Services dialog box list of services, double click IIS Admin Service.
Step 3
In the IIS Admin Service Properties dialog box, click Start.
Step 4
Click OK and then exit the Services dialog box.