Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

B-7

Cisco ICM Software WebView Installation Guide

OL-0730-04

Appendix B Troubleshooting Tips

Java code displayed on opening Webview

Problem:

When you attempt to open WebView, java code is displayed rather than the
WebView window.

Explanation:

This can happen if some WebView files are missing from the New Atlanta
directory.

If you uninstall the New Atlanta Servlet, some WebView files are removed along
with the New Atlanta Servlet files because they are installed in the New Atlanta
Servlet directory. If you then reinstall the New Atlanta Servlet files, and try to run
WebView, you will have the preceding problem.

Solution

Rerun ICM Setup in Upgrade All mode to make sure the missing WebView files
get reinstalled correctly.

Error message on attempting to select a WebView template

Problem:

When you open WebView and attempt to select a template, instead of displaying
the list of templates, WebView displays the following error message:
“org.omg.CORBA.OBJECT_NOT_EXIST: minor code: 0 completed: No”

Explanation:

This can happen if some WebView files are missing from the Jaguar directory.

If you uninstall Jaguar, some WebView files are removed along with the Jaguar
files because they are installed in the Jaguar directory. If you then reinstall Jaguar
and try to run WebView, you will have the preceding problem.

Solution

Rerun ICM Setup in Upgrade All mode to make sure the missing WebView files
get reinstalled correctly.