Cisco Cisco IP Contact Center Release 4.6.1 Maintenance Manual

Cisco

List of Figures

Figure 1: Duplexed Unified ICME Fault Tolerance........................................................................................................17

Figure 2: Duplexed Central Controller............................................................................................................................19

Figure 3: Central Controller Failure Scenarios................................................................................................................20

Figure 4: Role of the Synchronizers................................................................................................................................22

Figure 5: Unified ICME Fault-Tolerant Architecture......................................................................................................23

Figure 6: NIC Fault Tolerance.........................................................................................................................................28

Figure 7: PG Fault Tolerance...........................................................................................................................................29

Figure 8: The Unified ICME Databases..........................................................................................................................34

Figure 9: CMS Integrated Architecture...........................................................................................................................39

Figure 10: Historical Data Server Architecture...............................................................................................................40

Figure 11: Lock Admin Tool...........................................................................................................................................43

Figure 12: ICMDBA Main Window................................................................................................................................48

Figure 13: Expand Database Window.............................................................................................................................52

Figure 14: Synchronize Window.....................................................................................................................................55

Figure 15: Add Server Window.......................................................................................................................................56

Figure 16: Configure Window.........................................................................................................................................57

Figure 17: Database Sizing Estimator.............................................................................................................................59

Figure 18: DUMPLOG Example of Per-Process Event Log File....................................................................................62

Figure 19: Integrity Check Dialog Box...........................................................................................................................67

Figure 20: Synchronize Window.....................................................................................................................................72

Figure 21: The ICM ID Finder Tool................................................................................................................................76

Figure 22: ICM ID Finder Tool: ID Types.......................................................................................................................77

Administration Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 8.x

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