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Cisco IPCC Web Option
Release Note
Cisco Cisco IPCC Web Option Release Note
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Figure 75: Agent to Agent Properties..............................................................................................................................86
Figure 76: ICM Gateway Icon.........................................................................................................................................87
Figure 77: ICM Gateway Properties................................................................................................................................88
Figure 78: End Icon.........................................................................................................................................................89
Figure 79: Termination Icon............................................................................................................................................89
Figure 80: Termination Properties...................................................................................................................................90
Figure 81: Release Call Icon............................................................................................................................................90
Figure 82: Call Tracer Icon..............................................................................................................................................94
Figure 83: The Send to VRU Icon...................................................................................................................................99
Figure 84: The Translation Route to VRU Icon.............................................................................................................101
Figure 85: Translation Route to VRU Icon Properties...................................................................................................102
Figure 86: The Run External Script Icon.......................................................................................................................104
Figure 87: Run External Script Properties.....................................................................................................................106
Figure 88: The Queue Icon............................................................................................................................................107
Figure 89: Queue to Skill Group Properties..................................................................................................................108
Figure 90: The Queue Priority Icon...............................................................................................................................110
Figure 91: Queue Priority Properties.............................................................................................................................111
Figure 92: The Cancel Queuing Icon.............................................................................................................................111
Figure 93: Collect Data Properties................................................................................................................................113
Figure 94: The Menu Icon.............................................................................................................................................115
Figure 95: Menu Properties...........................................................................................................................................116
Figure 96: The Play Icon...............................................................................................................................................118
Figure 97: Play Properties.............................................................................................................................................119
Figure 98: The VRU Settings Icon.................................................................................................................................121
Figure 99: VRU Settings Properties...............................................................................................................................121
Figure 100: The Wait Icon.............................................................................................................................................122
Figure 101: Wait Properties...........................................................................................................................................123
Figure 103: MRD Properties.........................................................................................................................................129
Figure 105: Queue Agent Type......................................................................................................................................130
Figure 106: Agent Direct Properties..............................................................................................................................131
Figure 107: Agent Expression Properties......................................................................................................................132
Figure 108: No Enterprise Route or Route Chosen.......................................................................................................133
Figure 109: Both an Enterprise Route and a Route Chosen..........................................................................................133
Figure 110: Set Properties window................................................................................................................................141
Figure 111: Security Alert Dialog Box..........................................................................................................................174
ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
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