Cisco Cisco IPCC Web Option Release Note

Cisco

Figure 147: Agent to Agent Node Script.......................................................................................................................230

Figure 148: Example Supervisor Assist Script..............................................................................................................231

Figure 149: Setting the OutboundControl Variable and Skill Group Reservation Percentage......................................234

Figure 150: Queue to Agent node Properties.................................................................................................................235

Figure 151: Using the Dialed Number for the MR Routing Client and Routing through a Select Node to a Skill Group.235

Figure 152: Transfer to IVR Using Outbound Option with IP IVR..............................................................................236

Figure 153: Transfer to IVR Using Outbound Option with CVP/ISN..........................................................................237

Figure 154: Example NAM Routing Script...................................................................................................................242

Figure 155: NetworkTransferEnabled Set Variable Node.............................................................................................243

Figure 156: ECC Variable user.microapp.media_server Set Variable Node..................................................................244

Figure 157: ICM Gateway Node ..................................................................................................................................244

Figure 158: Changing the Queue Type to Enable Requery...........................................................................................247

Figure 159: RONA Scripting in IPCC Hosted Edition..................................................................................................248

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)

xii