Cisco Cisco IP Contact Center Release 4.6.1 Release Note

Hosted Scripting Considerations

This section covers scripting consideration to use in an IP Contact Center Hosted-Edition system.
For more details on scripting in an ICM/NAM environment see the NAM Installation Guide.

This section contains the following topics:

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NAM Script Configuration

Scripting on the NAM only requires one Dialed Number script per Customer Instance. However,
your design may include more.

The NAM routing script sends the dialed number to the correct ISN Media Server for treatment,
then ultimately to the ICM Gateway of the CICM instance for the particular Dialed Number.

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)