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Peripheral, Route, and Routing Client Reports

routes08: Route Real Time All Fields Report

Same as above, but calculated for today.
Derived from: (Route_Real_Time.ServiceLevelCallsToday + 

Route_Real_Time.ServiceLevelAbandToday ) * 1.0 / 

Route_Real_Time.ServiceLevelCallsOfferedToday

A summary of all fields for each route.

A summary of all fields for all routes.

routes08: Route Real Time All Fields Report

The name of the route.
Derived from: Route.EnterpriseName

The date and time at the start of the half-hour interval. 
Derived from: Route_Real_Time.DateTime 

Title

The name you give it when you save the report.

Subject

A table of all the selected routes listing all the available route 

real-time report data. 

Purpose

To show all the available route real-time data in the 

Route_Real_Time database table so that you can select which 

data you want for a customized route real-time report.

Applicable 

environment

Standard ACD

Template type

Real-time table

Default sort order

By route and then date and time

Drilldowns available

No

Schema database 

tables

Route

Route_Real_Time