Cisco Cisco E-Mail Manager Unity Integration Option User Guide

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Peripheral, Route, and Routing Client Reports

routes08: Route Real Time All Fields Report

The route ID number. 
Derived from: Route.RouteID 

The number of agents for the route currently in the talking state 
Derived from: Route_Real_Time.AgentsTalking 

The sum of answer wait time in seconds for all calls offered to the route during 

the current half-hour interval. 
Derived from: Route_Real_Time.AnswerWaitTimeHalf 

The sum of answer wait time in seconds for all calls offered to the route during 

the current five-minute interval. 
Derived from: Route_Real_Time.AnswerWaitTimeTo5 

The sum of answer wait time in seconds for all calls offered to the route since 

midnight. 
Derived from: Route_Real_Time.AnswerWaitTimeToday 

The average delay time of abandoned calls in queue for the route during the 

current five-minute interval: DelayQAbandTimeTo5 / CallsAbandQTo5. 
Derived from: Route_Real_Time.AvgDelayQAbandTo5 

The average delay for calls to the route currently in queue. 
Derived from: Route_Real_Time.AvgDelayQNow 

The average handle time in seconds for calls to the route ending during the 

current five-minute interval: HandleTimeTo5 / CallsHandledTo5. 
Derived from: Route_Real_Time.AvgHandleTimeTo5 

The average answer wait time for all calls offered to the route during the 

current five-minute interval: AnswerWaitTimeTo5 / CallsOfferedTo5. 
Derived from: Route_Real_Time.AvgSpeedAnswerTo5