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Cisco Cisco E-Mail Manager Unity Integration Option User Guide

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Peripheral, Route, and Routing Client Reports
routes08: Route Real Time All Fields Report
 
AvgTalkTimeTo5 
The average talk time in seconds for calls to the route ending during the 
current five-minute interval: TalkTimeTo5 / CallsHandledTo5. 
Derived from: Route_Real_Time.AvgTalkTimeTo5 
CallsAbandQHalf 
The number of calls to this route abandoned while in queue or ringing during 
the current half-hour interval. 
Derived from: Route_Real_Time.CallsAbandQHalf 
CallsAbandQTo5 
The number of calls to the route abandoned while in queue or ringing during 
the current five-minute interval. 
Derived from: Route_Real_Time.CallsAbandQTo5 
CallsAbandQToday 
The number of calls to this route abandoned while in queue or ringing since 
midnight. 
Derived from: Route_Real_Time.CallsAbandQToday 
CallsAnsweredHalf 
The number of calls to the route answered by agents during the current 
half-hour interval. 
Derived from: Route_Real_Time.CallsAnsweredHalf 
CallsAnsweredTo5 
The number of calls to the route answered by agents during the current 
five-minute interval. 
Derived from: Route_Real_Time.CallsAnsweredTo5 
CallsAnsweredToday 
The number of calls to the route answered by agents since midnight. 
Derived from: Route_Real_Time.CallsAnsweredToday 
CallsHandledHalf 
The number of calls handled on the route during the current half-hour interval. 
Derived from: Route_Real_Time.CallsHandledHalf 
CallsHandledTo5 
The number of calls handled for the route during the current five-minute 
interval. 
Derived from: Route_Real_Time.CallsHandledTo5