Cisco Cisco IPCC Web Option User Guide
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ICM WebView Online Help
Agent Reports
agtskg03: Agent Skill Group Logout Status Report
Agent by skill group historical reports
This section lists the following historical reports:
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agtskg03: Agent Skill Group Logout Status Report
Overview:
Title
The name you give it when you save the report
Subject
A table of all the agents in the selected skill groups showing
logout data for each agent, gathered in half-hour increments
Purpose
To show agent logout status from a skill group for the
specified time period
Applicable
environment
IPCC and/or standard ACD
Template type
Historical table
Default sort order
By last name, first name, media routing domain, skill group,
and logout date and time
Drilldowns available
No
Schema database
tables
Agent
Agent_Skill_Group_Logout
Media_Routing_Domain
Person
Skill_Group