Cisco Cisco IPCC Web Option User Guide

Cisco

Index

IN-10

Cisco IPCC Report Templates

78-xxxxx-xx

G

Good Records

graphical reports

1-13

H

Half Hour All Trunks Busy

12-4

Half Hour In Service Time

12-4

Half Hour Tasks

Aban

12-4

In

12-4

Out

12-4

Hand Active Time

Hand Active Time5

Handled

6-25, 6-29, 6-41, 6-45, 6-83, 6-87, 6-99, 6-103, 6-158,

6-162, 6-204, 6-208, 9-18, 9-35, 9-37, 9-39, 10-7, 10-27, 10-47,
10-49, 10-56, 10-60, 10-116, 11-14, 11-31, 11-35, 11-45,
11-49, 11-53, 11-70, 11-89, 1 1-93, 11-102, 11-106

Handled 30

8-17, 10-19

Handled30

10-85, 10-96

Handled 5

8-15

Handled5

9-25, 10-15, 10-22, 10-27, 10-81, 10-92, 11-20

Handled Now

10-18, 10-84

Handled Tasks

6-142, 6-146

Handled Time

6-142, 6-146, 11-54

Handled Time5

Handled Time Today

Handled Today

8-16, 10-20, 10-27, 10-86, 1 0-94

Handle Tasks Time

Handle Time

8-31, 9-41, 10-63, 10-137

Handle Time30

8-18, 10-97

Handle Time 5

8-16

Handle Time5

Handle Time Today

8-17, 10-95

Hand Tasks Active Time

Hand Time

Hand Time5

Histgr0

9-51

Histgr1

9-51

Histgr10

9-52

Histgr11

9-52

Histgr12

9-52

Histgr13

9-52

Histgr14

9-52

Histgr15

9-52

Histgr16

9-52

Histgr17

9-52

Histgr18

9-53

Histgr19

9-53

Histgr2

9-51

Histgr3

9-51

Histgr4

9-51

Histgr5

9-51

Histgr6

9-51

Histgr7

9-52

Histgr8

9-52

Histgr9

9-52

historical reports

1-8

Hold

6-26, 6-30, 6-83, 6-88, 11-15, 11-19, 11-58, 11-71, 11-75,

Time30

Time5

Time Today

Hold Time

6-110, 9-43, 10-67, 10-141, 11-46, 11-50, 11-54, 11-58,

11-103, 11-107, 11-111, 11-115

30

8-19

5

8-19, 10-107

P 30

Today

8-19, 10-107

Hold Time5

Hold Time To Half

8-31

I

10-20, 10-86

ICM Task Key

6-23

ICM Today

10-20, 10-87

ICR Default Routed

8-30

30

8-12

Today

8-12

Idle

11-8, 11-63, 12-7, 12-11, 12-19

imprule01

Import Status Real Time Report

7-11

imprule10

Import Rule Report

7-26

Inbound

Time30

12-7

Time Today

12-7

Inbound Time

12-11, 12-26