Cisco Cisco IPCC Web Option User Guide
Index
IN-12
Cisco IPCC Report Templates
78-xxxxx-xx
Internal tasks
%
Avg Time
Inter-Prcsr Link Status
Interrupt %
Interrupted
Interrupted Time
Interrupt Time
IPCC Reports
IVR Port
IVR Ports
L
Last
30 minutes
5 minutes
Late Tasks
Late Tasks5
Left5
Left Q 5
Logged On
Logged On Time
logging out of WebView
Log On
Log On Date Time
Log On DateTime
Log on Date Time
Log on DateTime
Log On Duration
6-91, 6-95, 6-100, 6-104, 6-128, 6-130, 6-142, 6-146, 6-159,
6-163, 6-193, 6-195, 6-204, 6-208, 10-58, 10-118, 11-39,
11-42, 11-46, 11-50, 11-56, 11-96, 11-99, 11-103, 11-107
6-163, 6-193, 6-195, 6-204, 6-208, 10-58, 10-118, 11-39,
11-42, 11-46, 11-50, 11-56, 11-96, 11-99, 11-103, 11-107
Log On Time5
Log Out DateTime
Logout Date Time
Logout DateTime
Long Calls
Longest Aban
Longest Avail
Longest Avail Agent
Longest Call in Queue
Longest Delay
Longest in Queue
Longest in Queue Now
Longest Task
Aband
Aban Time
Delay Q
Delay Q Time
in Queue
Longest Task in Queue
Longest Task Q
Longest Task Queued
Long Task Q
M
Master Script
Master Script ID
Max Delay
Mean Response5
Media
6-65, 6-72, 6-74, 6-78, 6-82, 6-87, 6-90, 6-94, 6-98, 6-102,
6-119, 6-127, 6-129, 6-133, 6-138, 6-141, 6-145, 6-149, 6-153,
6-157, 6-161, 6-182, 6-184, 6-188, 6-193, 6-194, 6-198, 6-203,
6-208, 6-211, 6-215, 6-218, 6-223, 6-227, 10-74, 10-84, 11-12,
11-66, 11-69, 11-82, 11-84, 11-87, 11-91, 11-95, 11-98,
11-101, 11-105
6-119, 6-127, 6-129, 6-133, 6-138, 6-141, 6-145, 6-149, 6-153,
6-157, 6-161, 6-182, 6-184, 6-188, 6-193, 6-194, 6-198, 6-203,
6-208, 6-211, 6-215, 6-218, 6-223, 6-227, 10-74, 10-84, 11-12,
11-66, 11-69, 11-82, 11-84, 11-87, 11-91, 11-95, 11-98,
11-101, 11-105
media routing domain reports
Minimum Expected Delay
Mode
Monitor
multimedia reports
N
nettrk01
Network Trunk Group Status Real Time
Report
nettrk02
Network Trunk Group Performance Real Time
Report
nettrk03
Network Trunk Group Real Time All Fields
Report
nettrk12
Network Trunk Group Half Hour Report