Cisco Cisco IPCC Web Option User Guide
Index
IN-11
Cisco IPCC Report Templates
78-xxxxx-xx
Inbound Time Today
Incoming
Incoming30
Incoming5
Incoming Hold Tasks
Avg Time
Total Tasks
Incoming Tasks
Aban Hold
Aban Ring
Aban While Offer
Aban While Offer Time
Aba Ring Time
AnsWait Time
Avg Time
Conf In
Conf In Time
Handle
Handled
Handled Talk Time
Handled Time
Handle Talk Time
Handle Time
Hold Tasks
Hold Time
Redirect No Answer
Redirect No Answer Time
Redirect Time
Short Tasks
Talk In Time
Total
Trans In
Trans In Time
Incoming Tasks Ans
Incoming Today
Incomplete Tasks Half
In Now
In Progress
In Service
Time30
Time Today
In Service Time
In Service Time30
In Service Time Today
In Tasks
Internal
Hold Time
Internal Hold
Internal Hold Tasks
Avg Time
Internal In
Internal In Time
Internal Out
Tasks
Internal Out Tasks
Avg Time
Internal Tasks
Hold Time
Internal In
Internal In Time
Int Rcvd
Int Rcvd Time
Int Tasks
Int Tasks Time
Tasks
Total