Cisco Cisco IPCC Web Option User Guide

ICM WebView Online Help

This section describes:

Application GateWay and Path Database Tables

The application gateway, application path and script queue templates take data from 

the Application_Gateway, the Application_Gateway_Half_Hour, and the 

Application_Path_Real_Time Script Script_Queue_Real_Time database tables.

Application gateway, application path, and script queue report 

templates

WebView includes the following ICM application gateway and path report 

templates. You can click on the name of the report in the following table to see 

more detailed information about the data in that report, and how the data is 

derived from the ICM software's database.

IPCC and 

Standard ACD

historical 

table

Data on requests made by the 

application gateway to a host 

system.

IPCC and 

Standard ACD

real-time 

table

Current status of a single application 

path.

IPCC and 

Standard ACD

real-time 

table

Queue statistics for a script's Queue 

Node.