Cisco Cisco IP Contact Center Release 4.6.1 User Guide

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Call Type Reports

caltyp05: Analysis of Calls Half Hour Report

Call type historical reports

This section describes the following historical reports:

caltyp05: Analysis of Calls Half Hour Report

The enterprise name of the call type.
Derived from: Call_Type.EnterpriseName

The date and time when the record was generated in MM/DD/YY (month, day, 

year) and HH:MM:SS (hours, minutes, seconds) format.
Derived from: Call_Type_Half_Hour.DateTime

The number of tasks that have been routed during the half-hour interval.
Derived from: Call_Type_Half_Hour.CallsRoutedToHalf

The number of seconds that tasks of this type spent in queue at the CallRouter 

during the half-hour interval. (This counts only tasks that have left the queue 

Title

The name you give it when you save the report

Subject

A table of selected call types showing half-hour routing and 

queuing details for tasks.

Purpose

To show routing and queuing status for call types during the 

selected time period.

Applicable 

environment

IPCC and/or standard ACD

Template type

Historical table

Default sort order

By call type and then by date and time

Drilldowns available

No

Schema database 

tables

Call_Type

Call Type_Half_Hour