Cisco Cisco IP Contact Center Release 4.6.1 User Guide

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Peripheral, Route, and Routing Client Reports

routes11: Tasks Analysis of Routes Daily Report

The total hold time in seconds for calls to the route ending since midnight. 
Derived from: Route_Real_Time.HoldTimeToday 

Route historical reports

This section describes the following historical reports:

routes11: Tasks Analysis of Routes Daily Report

The route enterprise name.
Derived from: Route.EnterpriseName

The date when the record was generated in MM/DD/YY (month, day, year) 

format.
Derived from: Route_Half_Hour.DateTime

Title

The name you give it when you save the report

Subject

A table of the selected routes showing daily task count totals, 

queue delay-time totals, and service-level averages.

Purpose

To show daily route activity and performance for the selected 

time period.

Applicable 

environment

Standard ACD

Template type

Historical table

Default sort order

By the route and then by date and time

Drilldowns available

No

Schema database 

table

Route

Route_Half_Hour