Cisco Cisco IP Contact Center Release 4.6.1 User Guide

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ICM WebView Online Help

Working with Reports

Change the date range format in historical reports

Step 5

Save the report definition to save your changes.

Change the date range format in historical reports

The date range you choose for historical reports appears at the top of a report. The

default format is mm/dd/yyyy (month, day, year). You can change this format.
The format for the date range is controlled by your browser's language settings.

WebView is currently built to detect French, Chinese, Japanese, and UK English. If

WebView does not detect any of the preceding languages, it will default to

US-English (mm/dd/yyyy) format.

To change the format for the date range

Step 1

Modify your browser's Language settings to select the language that uses the

appropriate date format. For example, if you want the date format to be

dd/mm/yyyy, select a language such as French. For more information on modifying

the language setting, refer to your browser's help.

Step 2

Refresh the report page. The date now appears in the format of the selected

language.

Run drill-down reports

Drill-downs allow you to launch a detailed sub-report from within the current report

window. Once the new report is launched it can be saved as a separate report

definition.
Drill-down reports have the same dates and times defined as the report from which

they were launched. Although you can save the drill-down report as a separate

report definition, the drill-down assignments remain set in the original report. You

can open additional drill-downs from within the original report.
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