Cisco Cisco IP Contact Center Release 4.6.1 User Guide
10-71
ICM WebView Online Help
Service Reports
persvc01: Peripheral Service Queue Delay Status Real Time Report
Peripheral service real-time reports
This section describes the following real-time reports:
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persvc01: Peripheral Service Queue Delay Status Real Time Report
Overview:
Title
The name you give it when you save the report
Subject
A bar graph of the selected peripheral services showing time
(in seconds) for delays in queue, longest task in queue, and
average speed of answer (ASA) over the last five minutes.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To check the current service performance by seeing how
long customers wait before getting a response.
Applicable
environment
Standard ACD
Template type
Real-time bar graph
Default sort order
By the peripheral service
Drilldowns
available
No
Schema database
table
Service
Service_Real_Time
Controller_Time