Cisco Cisco IP Contact Center Release 4.6.1 User Guide

ICM WebView Online Help

The Event Viewer is a tool within WebView that lets you view event data (messages) 

generated by processes within ICM and used in system maintenance. Events are 

significant occurrences in the system that are documented and stored for use in 

system maintenance. Events are logged to the ICM central database by each 

component in the ICM system. 

This section describes:

Accessing the Event Viewer

To open the Event Viewer, click the Event Viewer option in the opening WebView 

window. On initial display, the Event Viewer retrieves data from the start of the 

previous hour up to the current time. For example, if it is 3:45 P.M., the Event 

Viewer displays data from 2 P.M. to 3:45 P.M. To see event data for a previous period 

of time, specify your own start and end dates and times by using the Date/Time 

menu option.

Event Viewer options

Several options are available for manipulating the events list. You can filter events, 

sort events, and export event data.

Enables you to retrieve event data for a range of dates and 

times. This option allows you to enter Start and End 

Date/Times or to select relative times like today, yesterday, 

this week, and so on.

You cannot set the refresh rate for Event Viewer reports.