Cisco Cisco IP Contact Center Release 4.6.1 User Guide
C H A P T E R
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ICM WebView Online Help
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How to work with Event Viewer
This section describes how to:
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View system events
You can view system events to check for potential hardware, application, or
communication problems in the system.
Important: Before you begin viewing events, verify that the desired network or
customer Distributor AW instance is running. You can start, stop, and view ICM AW
instances by using the AW Select tool.
To view system events
In the WebView main window, choose Event Viewer.
The Event Viewer window displays the last one hour's worth of event data. You can
view detailed information about each event listed, filter events, change the date
and time range, and export report data.
View event detail
You can view detailed information for the events listed in the Event Viewer.
To view event detail
Click the name of an event in the Event Viewer window.
The following table describes the information displayed for each event: