Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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ICM WebView Online Help
About IPCC Reports
IPCC Call Type Reports
IPCC Call Type Reports
The following table lists all the ICM IPCC Call Type report templates that WebView
provides. Click the template name for a detailed description.
Table 13-5 IPCC Call Type Report Templates
Template
Type
Description
real-time
A graph of service levels since the end of the
last 5 minute interval, half-hour interval, and
since midnight.
historical
A table of routing and queuing details for
calls during the half-hour interval.
real-time
A table of call statistics for the current
moment (the time of the report generation).
historical
A table of call statistics for the selected
half-hour interval(s).
historical
A table of call statistics for the selected
day(s).
historical
A table of all fields applicable to IPCC calls in
the Call_Type_Half_Hour table sorted by call
type name.
This report is designed to be saved and
exported or copied to another format. For
example, you may wish to use this report to
export to Microsoft Excel or to create
alternate versions of reports outside of
WebView.
real-time
A table of all fields applicable to IPCC calls in
the Call_Type_Real_Time table sorted by call
type name.
This report is designed to be saved and
exported or copied to another format. For
example, you may wish to use this report to
export to Microsoft Excel or to create
alternate versions of reports outside of
WebView.