Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
8-3
ICM WebView Online Help
Call Type Reports
caltyp01: Call Type Status Real Time Report
Call type real-time reports
This section describes the following:
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caltyp01: Call Type Status Real Time Report
Data:
Call Type
A category of incoming tasks based on the dialed number (DN), the
caller-entered digits (CED), and the calling line ID (CLID).
Each call type has a schedule that determines which routing script or scripts
Each call type has a schedule that determines which routing script or scripts
are active for that call type at any time. In reports, you might want to display
data such as the number of tasks of a certain call type that used default
routing during a specified interval.
Derived from: Call_Type.EnterpriseName
Derived from: Call_Type.EnterpriseName
Overview:
Title
The name you give it when you save the report
Subject
A table of selected call types showing the current data on
them in the ICM system.
The data includes the master script in effect for the call type
The data includes the master script in effect for the call type
and the number of tasks routed, queued, and abandoned for
the type, including any errors encountered.
Purpose
To show the current status call types
Applicable
environment
Standard ACD
Template type
Real-time table
Default sort order
By call type
Drilldowns available
No
Schema database
table
Call_Type
Call_Type_Real_Time
Master_Script