Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

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Trunk Group and IVR IPCC Reports

Peripheral trunk group reports

A value used internally by ICM software to track virtual time. 
Derived from: Network_Trunk_Group_Half_Hour.RecoveryDay

A value used internally by ICM software to track virtual time.
Derived from: Network_Trunk_Group_Half_Hour.RecoveryKey

Peripheral trunk group reports

A peripheral trunk group is a collection of trunks associated with a single 

peripheral. Often, the trunks in a peripheral trunk group are used for a common 

purpose. In WebView, you can report on peripheral trunk group (and network trunk 

group) data, such as the number of trunks in service, number of trunks idle, and 

the time during which all trunks in a trunk group were simultaneously busy (All 

Trunks Busy).

The following table lists all the ICM peripheral trunk group report templates that 

WebView provides. You can click on the name of a trunk group report in the 

following table to see more detailed information about the data in that report, and 

how the data is derived from the ICM software database.

For a listing of only the trunk group for IP-IVR reports, see 

About Trunk Group for 

IP-IVR Reports

.

Standard ACD

real-time 

bar graph

The time (in seconds) that all 

trunks were busy since the end 

of the last half-hour interval.

Standard ACD

real-time 

bar graph

The current number of idle 

trunks versus the current 

number of in-service trunks.

Standard ACD

real-time 

table

The current counts of trunks 

in-service and trunks idle, and 

the time in seconds that all 

trunks are busy.

IPCC and/or 

standard ACD

real-time 

table

All the available trunk real-time 

report data in the 

Trunk_Group_Real_Time 

database table

Standard ACD

historical 

table

Half-hour counts of trunks 

in-service, trunks idle, and the 

time in seconds that all trunks 

were busy