Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Agent Report Templates
agtskg03: Agent Skill Group Logout Status Report
Task Level Change
The date and time of the agent’s last task level change.
Derived from: Agent_Real_Time.DateTimeTaskLevelChange
Router Task Q Now
The number of calls currently queued for the agent at the call router.
Derived from: Agent_Real_Time.RouterCallsQueueNow
Router Longest Task Q
The time when the longest call in queue was queued for the agent.
Derived from: Agent_Real_Time.RouterLongestCallQ
Agent by Skill Group Historical Reports
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agtskg03: Agent Skill Group Logout Status Report
Overview:
Subject
A table of all the agents in the selected skill groups showing logout
data for each agent, gathered in half-hour increments
data for each agent, gathered in half-hour increments
Purpose
To show ONLY agents who have logged out from the selected skill
group(s) during the selected interval.
group(s) during the selected interval.