Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Agent Report Templates
agteam03: Agent Logout Status By Team Report
Router Longest Task Q
The time when the longest call in queue was queued for the agent.
Derived from: Agent_Real_Time.RouterLongestCallQ
Agent by Team Historical Reports
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agteam03: Agent Logout Status By Team Report
Overview:
Subject
A table of agents by selected team showing the Logon duration,
and the logout date and time for each agent.
and the logout date and time for each agent.
Purpose
To show ONLY agents who have logged out from the selected
team(s) during the selected interval.
team(s) during the selected interval.
Applicable
environment
environment
IPCC and/or standard ACD
Template type
Historical table
Default sort order
By agent team, agent last name, agent first name, media
routing domain, and logon date and time
routing domain, and logon date and time
Drilldowns available
No
Schema database
tables
tables
Agent
Agent_Team
Agent_Team_Member
Agent_Logout
Person
Media_Routing_Domain
Agent_Team
Agent_Team_Member
Agent_Logout
Person
Media_Routing_Domain