Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
IPCC Agent Report Templates
agent03: Agent Media Logout Status Report
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Agent Historical Reports
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agent03: Agent Media Logout Status Report
Data:
Agent Name
The last and first name of the agent.
Derived from: Person.LastName + "," + Person.FirstName
Overview:
Subject
A table of selected agents' logout data including each agent's
logon time, logon duration, and logout date and time.
logon time, logon duration, and logout date and time.
Purpose
To show ONLY agents who have logged out from the media
routing domain during the selected interval.
routing domain during the selected interval.
Applicable
environment
environment
IPCC and/or standard ACD
Template type
Historical table
Default sort order
By agent last name, first name, media routing domain, logon
date and time, logon duration, and logout date and time.
date and time, logon duration, and logout date and time.
Drilldowns available
No
Schema database
tables
tables
Agent
Agent_Logout
Media_Routing_Domain
Person
Agent_Logout
Media_Routing_Domain
Person