Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

IN-3

Template Design Guide Using InfoMaker for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)

Index

headers

5-2, 5-4

formats

5-12

names

5-11

historical reports

1-6

historical templates

2-6, A-9

HTML Preview

5-10, 6-4

ICM Bill of Materials

1-2

ID Arguments

3-9

InfoMaker

acquiring

1-2

and WebView templates

1-13

Database Profile

1-10

earlier versions

1-2

installation

1-3, 1-4

interface

x, 1-11, 5-8

Painter windows

1-14

purpose

1-2

supported version

1-2

Sybase documentation

toolbars and menus

1-11, 1-12

upgrading

1-2

IPCC System PG

C-3

joins

2-5

Lib List button

1-12

Library

3-3

button

1-12

opening templates from

1-13

set working

4-3, A-14

template error

C-7

Library Painter

1-12, 1-14

LocalQTime

C-5

LocalQTime field

C-5

location of templates

6-11, B-3

naming templates

4-4, 6-7, C-2, C-8

NetQTime

C-5

NetQTime field

C-5

ODBC database connection

1-6

opening templates

4-3

PATCHPBL

6-2, C-10

percentages

5-3, 5-16

PPB050.PBL files

1-5, 1-13, 2-4, 3-3