Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 3 Agent Report Templates
Agent by Peripheral Reports
Router Task Q Now
The number of calls currently queued for the agent at the call router.
Derived from: Agent_Real_Time.RouterCallsQueueNow
Derived from: Agent_Real_Time.RouterCallsQueueNow
Router Longest Task Q
The time when the longest call in queue was queued for the agent.
Derived from: Agent_Real_Time.RouterLongestCallQ
Derived from: Agent_Real_Time.RouterLongestCallQ
Agent by Peripheral Historical Reports
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agtper03: Agent Peripheral Media Logout Status Report
Overview:
Subject
A table of all agents on the selected peripheral(s) showing each
agent's Logon duration and logout date and time.
agent's Logon duration and logout date and time.
Purpose
To show ONLY agents who have logged out from the selected
peripheral(s) during the selected interval.
peripheral(s) during the selected interval.
Applicable environment
IPCC and/or ICM
Template type
Historical table
Default sort order
By peripheral, then by agent's last name, first name, and media
routing domain
routing domain
Drilldowns available
No
Schema database tables Agent
Agent_Logout
Person
Peripheral
Media_Routing_Domain